Resident Services

Resident Services adds value and convenience with access to a host of services that can make your life more fulfilling and rewarding. Going beyond its primary role as property manager, NRHA establishes partnerships and linkages with community-based service providers that can provide expertise and outreach to our residents in such areas as as health care, workforce development, personal finanance and education. These are just a click away.

Successful and thriving residents are criticial to quality communities. Resident success creates more secure neighborhoods and fosters greater citizen involvement in shaping a positive community agenda. Combined success raises our neighborhoods for all to benefit.


Job Programs
The Job Connection works with tenants to improve their
interview skills, find jobs and achieve personal goals.


Julius Norman






Education & Youth Programs
The Higher Education Project gives youth and their families services to help them pursue education beyond high school.

Julius Norman




Self-Sufficiency Programs
Family Self-Sufficiency programs help residents set goals and save for education, home purchases and more. 

Through this program families learn to set and reach goals. Working with their neighborhood’s resident services specialist, each family identifies goals that will help them become self-sufficient and economically independent. Then NRHA sets aside a portion of the resident’s rent in an escrow account to be used by the resident to reach the agreed-upon goal.

To participate in the program, a resident enters into a contract with NRHA for a specified period of up to five years. The rent amount on the effective date of the Contract of Participation is considered the baseline rent. As the rent goes up because of increases in earned income, the difference between the new rent and the baseline rent is deposited into the escrow account.

For example, if the baseline rent is $50 and the rent increases to $200 because of employment, approximately $150 is deposited into the escrow account each month, resulting in $1800 saved over a 12-month period. Five years of savings could be used to pay off debt, put a down payment on a car, or even better, put a down payment on a home.

Shirley Broom

More on the Family Self-Sufficiency Program >>





Community Involvement

Residents have opportunities to join councils and committees, attend community events and help shape the places they call home.

  • Beautification Program

Here families learn ways to beautify their homes and communities. Activities include a beautiful yard contest, holiday-door decorating contest and community clean-ups. Residents are taught how to plant windowsill gardens, make window treatments, and a variety of other decorating skills. This is a perfect complement for the family working toward homeownership.

  • Leadership Academy 

Residents become better leaders in their homes as well as in their communities through learning about the services and programs offered by NRHA and the City of Norfolk. The more residents know about these agencies and their departments, the more they are empowered to use them for their benefit. For instance, residents learn the right department to call for problems with a traffic light or trash pick-up.

  • Neighborhood Network Program

This program provides the place and tools to increase self-sufficiency and employment opportunities through a variety of computer-based services, such as GED preparation, computer literacy, driver’s training, and job searches. The Neighborhood Network has 12 Internet-connected computers, printers, and a driving simulator.

  • Community Service Program

This HUD-mandated program enables residents to give back to their community while enhancing their employability skills. Adults between the ages 18 and 62 are required to participate by volunteering at least 96 hours in 12 months unless they meet one of the criteria for exemption. Exemptions are available for disabled persons, caretakers of disabled persons, caretakers of children under 12 months, childcare providers for a community service participant, and active participants in the Family Self-Sufficiency program, job training program, or educational program.



Resident Newspaper
Community Journal  is produced semi-annually distributed to residents at assisted-rental properties. In addition, many communities produce their own newsletters.
Community Journal Graphic 


Senior Services
Elderly and disabled residents can receive help with issues ranging from Supplemental Security Income applications to assisting grandparents who are raising grandchildren. Through NRHA’s service coordination program, senior and disabled residents are linked to the specific supportive services they need.

NRHA also operates a Senior Center, located in the Young Terrace Community.
Phone: 314-4215. Hours are 9 a.m. to 2 p.m.
The center provides a warm and vibrant atmosphere for seniors to socialize and participate in activities such as quilting, arts and crafts, board games, and exercise.


Groups of five or more residents can receive complimentary transportation to NRHA-sponsored programs. Enrollment in the program and a transportation request are all that’s needed.


Youth Services 

NRHA offers a wide range of programs and services to youth who live in our  assisted-rental and HCV housing, to help them face the challenges of today’s world and grow into successful citizens.

These programs include:

  • Sail Nauticus
  • College Here We Come
  • E.L. Hamm Scholarship for Rising College Freshmen
  • VAHCDO Scholarship
  • STEMsational Robotics Workshop with West Point Cadets
  • Winter Ice Skating Trip
  • Community Gardening Program



  • Youth Executive Council
Teens who live in public housing can develop leadership, community service, and entrepreneurial skills through the Youth Executive Council.

Not only does the council address and provide solutions to issues faced by young people, including but not limited to drug use, abuse, and violence, members also participate in clean-up campaigns, tutor other teens, and train with community police forces.

Education is an important council focus, demonstrated by the scholarships and computers provided to graduating high-school seniors. Other activities include:

• Helping community youth athletic associations with obtaining equipment and supplies

• Sponsoring the NRHA Angel Tree and annual Christmas party for public housing youth

• Supporting community youth groups with cultural awareness activities

• Sponsoring the annual youth leadership training

• Supporting the annual Red Ribbon anti-drug campaign

• Working with Youth Entertainment Studios (YES), which provides training to public housing youth interested in music and video production, management, and marketing

• Overseeing the entrepreneurial youth activities

• Assisting with youth job training programs and activities

• Performs skits on teen issues

The Youth Executive Council has 501(c)(3) status and is incorporated through the state of Virginia as a non-profit organization.
Julius Norman

©2017 Norfolk Redevelopment and Housing Authority  NRHA Webmail

NOTICE OF NONDISCRIMINATION - NRHA provides equal housing and employment opportunities for all persons. NRHA does not discriminate against any applicant, resident or employee on the basis of disability, age, race, color, religion, gender, familial status or national origin in the admission, access or operations of programs, services or activities. NRHA complies with Title VI of the Civil Rights Act and the Americans with Disabilities Act. An internal grievance procedure is available to resolve complaints. If you feel you have been discriminated against, you have the right to file a complaint of discrimination  by calling toll free (888) 799-2085. Qualified individuals who need communication aids, services or other accommodations to participate in programs and activities are invited to make your needs known to the 504/ADA Coordinator, Kim Thomas (757) 623-1111. Please give NRHA at least seven to ten days advance notice to meet your needs