Resident Services adds value and convenience with access to a host of services that can make your life more fulfilling and rewarding. Going beyond its primary role as property manager, NRHA establishes partnerships and linkages with community-based service providers that can provide expertise and outreach to our residents in such areas as as health care, workforce development, personal finanance and education. These are just a click away.
Successful and thriving residents are criticial to quality communities. Resident success creates more secure neighborhoods and fosters greater citizen involvement in shaping a positive community agenda. Combined success raises our neighborhoods for all to benefit.
The Job Connection works with tenants to improve their
interview skills, find jobs and achieve personal goals.
Education & Youth Programs
The Higher Education Project gives youth and their families services to help them pursue education beyond high school.
Family Self-Sufficiency programs help residents set goals and save for education, home purchases and more.
Through this program families learn to set and reach goals. Working with their neighborhood’s resident services specialist, each family identifies goals that will help them become self-sufficient and economically independent. Then NRHA sets aside a portion of the resident’s rent in an escrow account to be used by the resident to reach the agreed-upon goal.
To participate in the program, a resident enters into a contract with NRHA for a specified period of up to five years. The rent amount on the effective date of the Contract of Participation is considered the baseline rent. As the rent goes up because of increases in earned income, the difference between the new rent and the baseline rent is deposited into the escrow account.
For example, if the baseline rent is $50 and the rent increases to $200 because of employment, approximately $150 is deposited into the escrow account each month, resulting in $1800 saved over a 12-month period. Five years of savings could be used to pay off debt, put a down payment on a car, or even better, put a down payment on a home.
NRHA and its community partners operate five computer technology centers throughout Norfolk.
Residents have opportunities to join councils and committees, attend community events and help shape the places they call home.
- Beautification Program
Here families learn ways to beautify their homes and communities. Activities include a beautiful yard contest, holiday-door decorating contest and community clean-ups. Residents are taught how to plant windowsill gardens, make window treatments, and a variety of other decorating skills. This is a perfect complement for the family working toward homeownership.
- Leadership Academy
Residents become better leaders in their homes as well as in their communities through learning about the services and programs offered by NRHA and the City of Norfolk. The more residents know about these agencies and their departments, the more they are empowered to use them for their benefit. For instance, residents learn the right department to call for problems with a traffic light or trash pick-up.
- Neighborhood Network Program
This program provides the place and tools to increase self-sufficiency and employment opportunities through a variety of computer-based services, such as GED preparation, computer literacy, driver’s training, and job searches. The Neighborhood Network has 12 Internet-connected computers, printers, and a driving simulator.
- Community Service Program
This HUD-mandated program enables residents to give back to their community while enhancing their employability skills. Adults between the ages 18 and 62 are required to participate by volunteering at least 96 hours in 12 months unless they meet one of the criteria for exemption. Exemptions are available for disabled persons, caretakers of disabled persons, caretakers of children under 12 months, childcare providers for a community service participant, and active participants in the Family Self-Sufficiency program, job training program, or educational program.
Elderly and disabled residents can receive help with issues ranging from Supplemental Security Income applications to assisting grandparents who are raising grandchildren. Through NRHA’s service coordination program, senior and disabled residents are linked to the specific supportive services they need.
NRHA also operates a Senior Center, located in the Young Terrace Community.
Phone: 314-4215. Hours are 9 a.m. to 2 p.m.
with lunch provided by Senior Services of Southeastern Virginia. The center provides a warm and vibrant atmosphere for seniors to socialize and participate in activities such as quilting, arts and crafts, board games, and exercise.
Groups of five or more residents can receive complimentary transportation to NRHA-sponsored programs. Enrollment in the program and a transportation request are all that’s needed.
NRHA offers a wide range of programs and services to youth who live in its public housing neighborhoods, to help them face the challenges of today’s world and grow into successful citizens.
- Educate to Elevate
- Learn It to Earn It
- Youth Executive Council
Not only does the council address and provide solutions to issues faced by young people, including but not limited to drug use, abuse, and violence, members also participate in clean-up campaigns, tutor other teens, and train with community police forces.
• Helping community youth athletic associations with obtaining equipment and supplies
• Sponsoring the NRHA Angel Tree and annual Christmas party for public housing youth
• Supporting community youth groups with cultural awareness activities
• Sponsoring the annual youth leadership training
• Supporting the annual Red Ribbon anti-drug campaign
• Working with Youth Entertainment Studios (YES), which provides training to public housing youth interested in music and video production, management, and marketing
• Overseeing the entrepreneurial youth activities
• Assisting with youth job training programs and activities
• Performs skits on teen issues
- Hampton Roads Youth Human Resources
- Norfolk Youth Website:
- About NRHA
- Meet Our Team
- Statistical Summary
- Frequently Asked Questions
- Freedom of Information Act
- News and Events
Pamela Jones-Watford, Housing Voucher (Section 8)